Shipping & Delivery

Vive Naturals LLC

Effective Date: March 5, 2026

At Vive Naturals LLC, we are committed to delivering your order quickly and safely. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods

We currently ship orders using reliable shipping carriers such as:

  • USPS
  • UPS
  • FedEx

Shipping options and delivery times will be displayed at checkout.

Estimated delivery times may vary depending on the shipping carrier and destination.

3. Estimated Delivery Time

Typical delivery times within the United States:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (if available)

Please note that delivery times are estimates and not guaranteed.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Shipping destination
  • Selected shipping method

Occasionally, Vive Naturals may offer free shipping promotions, which will be clearly indicated on the website.

5. Order Tracking

After your order is shipped, you will receive a tracking number via email so you can monitor your shipment.

If you do not receive tracking information within 3 business days, please contact us.

6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Vive Naturals is not responsible for delays or lost packages caused by incorrect shipping addresses.

If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges.

7. Lost or Delayed Packages

If your order is delayed or lost in transit:

  1. Check the tracking information provided
  2. Contact the shipping carrier directly
  3. Contact us for assistance

While we will do our best to help resolve shipping issues, Vive Naturals is not responsible for delays caused by the shipping carrier.

8. International Shipping

At this time, Vive Naturals primarily ships within the United States.

If international shipping becomes available, additional duties, customs fees, or import taxes may apply depending on the destination country.

These fees are the responsibility of the customer.

9. Damaged Packages

If your order arrives damaged during shipping, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged package and product

We will work with you to provide a replacement or refund where appropriate.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vive Naturals LLC
Email: vivenaturals@outlook.com
Location: Fort Worth, Texas, USA