Refund and Returns Policy

Vive Naturals LLC

Effective Date: March 5, 2026

At Vive Naturals LLC, we take pride in providing high-quality spices and seasoning products. Your satisfaction is important to us, and we strive to ensure every order meets your expectations.

This Returns & Refund Policy explains the conditions under which refunds, replacements, or returns may be issued.

1. Food Safety Policy

Because our products are consumable food items, we generally do not accept returns for opened products to maintain food safety and quality standards.

However, if your order arrives damaged, defective, or incorrect, we will gladly resolve the issue.

2. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • The wrong item
  • A missing item
  • A product that appears defective

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

Once verified, we may offer:

  • A replacement product, or
  • A full or partial refund

3. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Product arrived damaged during shipping
  • Incorrect product was sent
  • Order was lost in transit
  • Product quality issue verified by our team

Refunds are not issued for:

  • Opened or used food products
  • Customer preference or taste
  • Orders entered incorrectly by the customer

4. Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method
  • Processing time typically takes 5–10 business days
  • Your bank or payment provider may take additional time to reflect the refund

5. Order Cancellations

Orders may be canceled only before they are shipped.

Once an order has been processed or shipped, it cannot be canceled.

If you need to cancel an order, please contact us as soon as possible.

6. Shipping Issues

If your package shows delivered but you did not receive it, please:

  1. Check with household members or neighbors
  2. Check with your local carrier
  3. Contact us for assistance

While we will do our best to help, Vive Naturals is not responsible for packages marked as delivered by the shipping carrier.

7. Contact Us

If you have any questions or need help with a return or refund request, please contact us:

Vive Naturals LLC
Email: vivenaturals@outlook.com
Location: Fort Worth, Texas, USA

Please include your order number when contacting us so we can assist you quickly.

8. Policy Updates

Vive Naturals reserves the right to update or modify this policy at any time. Changes will be posted on this page with the updated effective date.